Warranty

At Carbon Noire, we stand behind the quality of the products we offer.

All products sold by Carbon Noire are covered by a limited warranty. Warranty periods generally range from 12 to 24 months, depending on the product.

 

What is covered

This warranty covers manufacturing defects and material faults that arise during normal use within the applicable warranty period.

Where a genuine fault is identified, Carbon Noire will assess the issue and determine the most appropriate resolution. Depending on the product and the nature of the issue, this may include:

  • Repair

  • Replacement

  • Partial refund

  • Another suitable remedy

 

What is not covered

This warranty does not cover faults, damage, or deterioration caused by:

  • Incorrect installation

  • Improper use or misuse

  • Accidental damage or impact damage

  • Neglect or poor maintenance

  • Modification or alteration of the product

  • Normal wear and tear

  • Stone chips, road debris, or environmental exposure

  • Use of unsuitable cleaning products or chemicals

  • Damage caused by third-party installers

Any issue caused by improper fitting or failure to follow suitable installation methods may void warranty cover.

 

Installation

Professional installation is strongly recommended, particularly for larger exterior parts, lighting upgrades, steering wheels, and products involving replacement mounting points or electrical connections.

Carbon Noire cannot accept warranty claims for faults or damage caused by incorrect installation.

 

Making a claim

If you believe your product has developed a fault covered under warranty, please contact us as soon as possible with your order number and a clear description of the issue.

To help us assess your claim efficiently, we may request:

  • Photos of the issue

  • Video showing the fault, where relevant

  • Details of when the problem started

  • Information about installation and use

  • Return of the item for inspection, if required

All claims are reviewed on a case-by-case basis. Carbon Noire reserves the right to inspect the item, request further evidence, or carry out further assessment before making a final decision.

 

Warranty period

Warranty cover begins on the date of delivery. The applicable warranty period depends on the product and will generally fall between 12 and 24 months.

If you would like to confirm warranty cover before placing an order, please contact us and we will be happy to help.

 

Additional terms

  • This warranty applies to the original purchaser only and is non-transferable.

  • Warranty cover is limited to the product supplied.

  • Warranty cover does not extend to labour costs, fitting charges, removal costs, transport costs, vehicle downtime, or any indirect or consequential loss.

  • Nothing in this policy affects your statutory rights.

 

Contact

If you have any questions about warranty cover, or if you need to make a claim, please contact us with your order number and as much detail as possible so we can assist you promptly.